Make a licensed nurse reachable at any hour
We exist to give healthcare organisations a clinical team without the overhead of building one alone — licensed nurses, real quality controls, and the flexibility to scale, from the very first call.
About Caldera
Support that feels like your own team
We answer the phones, chats and emails for growing healthcare organisations — trained on your product, working in your voice, and measured on the outcomes your customers actually feel. All the quality of an in-house team, without the cost and delay of building one.
Who we are
A support partner built for the long haul
Caldera Nursing Group, Inc. is a remote-first telehealth nursing company headquartered in Denver. We provide licensed RNs and LPNs to health systems, health plans and digital health companies — triage, chronic care, post-discharge follow-up, behavioral health and remote monitoring.
Companies come to us because support is where a brand keeps or loses a customer. We hire for empathy, train deeply on your product, and back it all with independent quality scoring and weekly reporting — so the experience stays great as you grow, and you always know how it’s going.
What drives us
Mission & Vision
Two commitments that shape every program we launch and every conversation we handle.
The most trusted name in patient experience
We’re building the support partner healthcare organisations everywhere rely on — the team that makes outsourced patient experience feel indistinguishable from in-house, in every conversation.
Our footprint
One headquarters, a team across the country
Caldera is headquartered in Denver and runs remote-first: our nurses work from across the United States, scheduled so every timezone is covered and your patients are never waiting for business hours to start.
Headquarters
Denver
United States•Mountain Time (MT)
With nurses scheduled across every US timezone, our teams work around the clock — as one shift winds down, another is picking up. It’s a deliberate design: your patients never wait for a single timezone to wake up, and every contact stays with a US-based team.
Our story
How we got here
Caldera has grown from a handful of nurses in Denver into a clinical team supporting healthcare organisations across the country — built on paid training, verified licensure, and a remote-first model that works.
Where we started
A small roster in Denver
Caldera starts with a small roster of triage RNs and one belief: the hours nobody wants to staff are the hours patients most need a nurse.
What we built first
Multi-state licensure network
We build the credentialing operation first — verification at hire, re-verification at renewal — because a nurse licensed in the wrong state is no nurse at all.
Today
Round-the-clock coverage
Triage, chronic care, post-discharge follow-up, behavioral health and monitoring — staffed by licensed nurses, supervised by clinicians.
Leadership
The team accountable for the promise
Experienced CX operators across the country, united by a single standard: support that feels in-house.
DWRM
Dana Whitfield, RN, MSN
Founder & Chief Executive Officer
Denver
Twenty years in emergency and telephone triage nursing before founding Caldera, convinced that the hardest hours to staff are the ones patients most need covered.
DPRM
Dr. Priya Raman, MD
Chief Medical Officer
Denver
Oversees clinical protocols, physician review and the escalation pathways every nurse works to. Signs off every triage protocol before it goes live.
MRRB
Marcus Reilly, RN, BSN
VP, Clinical Operations
Remote — US
Runs programme delivery, clinical supervision and quality review across every client account.
AB
Alicia Boateng
VP, People & Credentialing
Remote — US
Owns hiring, licensure verification and the credentialing calendar that keeps every nurse current in every state they cover.
How we work
The values behind every conversation
Patients first
Every decision starts with the person on the other end of the line — not the queue, the call volume, or the metric.
Own the outcome
We don't pass the buck — we resolve it. Accountability is the difference between a staffing agency and a clinical partner.
Coach relentlessly
Feedback and independent QA make every nurse a little better every week. Growth is built into the job.
Partnership
We work as an extension of your team, not a vendor at arm's length — your goals are our scorecard.
Inclusive by default
We hire for potential from everywhere, train from scratch, and promote from within across every hub.
Trust & security
We guard your patients' data like it's our own — written HIPAA safeguards and least-privilege access, on every program.
Our impact
Trusted by healthcare organisations their customers love
- 24/7
- Nurse coverage, every day
- RN-led
- Every clinical decision
- < 60s
- Target answer time for triage
- HIPAA
- Compliant by design
Ready to give your patients better support?
Partner with a clinical team that works to your protocols and treats every patient call as if it were their own. Tell us what you need — we'll design the program.