Care for your patients around the clock
Caldera Nursing Group provides licensed telehealth nurses to health systems, health plans and digital health companies — triage, chronic care, post-discharge follow-up and behavioral health support, delivered remotely by RNs and LPNs. Your patients get a fast, clinically sound answer from a licensed nurse — and you get a clinical team without the cost and delay of building one.
- 24/7
- Nurse coverage, every day
- RN-led
- Every clinical decision
- < 60s
- Target answer time for triage
- HIPAA
- Compliant by design
Every patient call, handled with clinical care
Triage, chronic care management, post-discharge follow-up, behavioral health and remote monitoring — delivered by licensed RNs and LPNs, to one standard of care.
Support programs built around your sector
Every industry has its own customers, rules and rhythms. We tailor training, tooling and compliance to the realities of yours.
US-based teams, every timezone covered
Caldera is headquartered in Denver and staffed by a remote-first team of licensed nurses across the United States. Nurses are scheduled across every US timezone and licensed for the states they cover, so a patient calling at 3am reaches a nurse who can legally treat them — without your program being handed offshore.
Headquarters
Denver
United States
Mountain Time (MT)
Denver HQRemote across the USSupport that feels in-house, at outsourced scale
Great patient experience takes trained people, real quality controls and the flexibility to grow — without you having to build a support org from scratch.
Nurses who work like your own staff
Trained on your protocols, care pathways and escalation rules, our nurses represent you — not us. Patients experience one seamless clinical team.
24/7 across every channel
Phone, email, chat, SMS and social — covered days, nights, weekends and holidays, so your queue is never a wall of hold music.
Quality you can see
An independent QA layer scores every program, with live quality scores, resolution and response-time dashboards and a weekly review.
Ramp up (and down) fast
Start with overflow or after-hours, prove the quality, then scale channels, hours and headcount — flexing for every peak season.
Secure & compliant
HIPAA-trained nurses, written safeguards, least-privilege access and signed BAAs before any program goes live — the controls enterprise trust requires.
US-based, every timezone
A remote-first team across the United States, scheduled so every timezone is covered — your program stays with US-based nurses, matched to your budget, language and hours.
Four steps from first call to live support
A disciplined, transparent launch that turns 'we need help with support' into a team that feels like your own — usually in two to four weeks.
Scope
We learn your patient population, clinical protocols and call volumes, map your escalation paths, and agree the coverage hours and targets that matter.
Build
We build your protocol library and documentation templates, then train a dedicated team on your care pathways and systems in our clinical onboarding.
Launch
We go live small and ramp as quality holds — your nurses answering in your voice, inside your EHR, from day one.
Improve
Independent QA, live dashboards and a weekly review turn every conversation into coaching and voice-of-customer insight.
Ready to give your patients better support?
Partner with a clinical team that works to your protocols and treats every patient call as if it were their own. Tell us what you need — we'll design the program.